Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate by appointment. We ask that all scheduled appointments arrive 5-10 minutes before their scheduled time, especially if introducing our team to a new pet as this allows enough time for the registration process to be completed before the scheduled appointment time. We do our very best to ensure we see your pet at their scheduled time, but unforeseen circumstances, such as emergencies or extended appointments, may delay your pet's visit with us, and we appreciate your patience when these situations arise.
For your convenience, 'check in' appointments are available. A 'check in ' means you bring your pet in the morning between 7 am and 9 am and leave your pet with us. You will talk to an assistant at the time of your arrival to go over your concerns and any procedures needed. The doctor will examine your pet, complete all necessary procedures, and give you a call to go over the diagnosis and discharge instructions. Our goal for most check in appointments is for them to be able to go home by 2pm.
If you are interested in a 'check-in' appointment, please give us a call at (770)267-3006.
Payment Policy
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled on arrival to our hospital. Please be mindful that not all pets like meeting new friends and some are stressed in new environments. Please proceed with care when approaching other visiting pets within our hospital, not only for their safety, but for others as well. Please notify our team if your pet has specific needs so we can ensure they are as comfortable and safe as possible.
All cats must arrive in an appropriate cat carrier with all doors and zippers properly closed.
