Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, 'check in' appointments are available. A 'check in ' means you bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to 'check in' some time in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, American Express, cash and personal checks.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

Appointment Cancellation, No-Show, and Late Arrival Policy

We strive to provide timely care for all our patients. To maintain our schedule, we ask for your cooperation with the following policies:

Appointment Cancellation

If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. This allows us to reallocate your appointment time to another patient in need of care.

You can cancel your appointment via Pet Desk or call our office at 770-267-3006.  If you cannot reach a receptionist, leave a voicemail with:

• Your name
• Your pet’s name
• A contact number

We will confirm receipt of your message and assist with rescheduling if needed.

No-Show Policy

A no-show is recorded when a client misses a scheduled appointment without canceling in advance.

- First No-Show: We will contact you to reschedule and may require an examination reservation fee, which will be applied to the new appointment.

- Second No-Show: A second No-Show will result in a required examination reservation fee for all future appointments. Again, the fee will be applied to the next appointment.

- Subsequent No-Shows: If a third no-show occurs, the examination reservation fee will be forfeited, and repeated no-shows may result in being declined for future appointments.

Late Arrivals

If you will be late for your scheduled appointment, please call 770-267-3006. Our receptionist will advise you of your options.

- Arriving 10 Minutes or More Late: The doctor may be able to see your pet as a "work-in", which could result in an increased fee due to the doctor being double-booked. Please note that your wait time may be longer, depending on the day’s schedule.

Unfortunately, we may not always be able to accommodate late arrivals. In such cases, we may offer to:

- Reschedule your appointment

- Check your pet in for the next available time, schedule permitting

- Allow you to wait for the next available time slot

Surgical Appointment Cancellations

For surgical procedures, we require at least 48 hours' notice for cancellations. Failure to provide adequate notice will result in the forfeiture of the surgical reservation fee.